Before you contact us, please read the following information.
The answer to your question may be below:
1). If you used an AOL or MSN based e-mail to place your order and have not received the sales receipt e-mail, please note that
this e-mail may have been put into your SPAM (junk email) folder.
Check your SPAM folder for the email.
2). Please note that we will never ignore any e-mail or contact
inquiry sent to us. If you do not receive a reply from us within 24 hours it is either because we have not received your e-mail or you have not received our reply. Therefore if you do not receive our reply, send us your message again or call our toll-free number above...